Chances are, you're not the only one who has questions about how we work around here. Check out some of our most common questions:
Where are you located?
We are in Cochrane, Ontario, Canada. We do not have a physical storefront. We work mostly on social media platforms and our website. 

Do you accept cash payment upon pickup - I do not have a credit card.
Due to the current situation with COVID19, we do not accept cash/physical monetary payment. We do accept EMT, please contact us before placing your order.
How do the sizes work with the framed pieces?
Sizes are measured with the backer of the piece - please allow an extra inch for the frame.

How do I customize my order?
We have a customizer option on our product pages that can help you design your piece the way you want it. If you prefer to have us design your piece, we'll send you design proofs within 4 days.

Do you ship?
Yes we do! We offer free Ontario-wide shipping. We ship all throughout Canada and worldwide through various couriers.
How does shipping work with Ontario Northland Bus Parcel Services?
We have been using ONR for a few years now and they have exceptional customer service and shipping costs. Generally, your piece will arrive at your nearest depot within 24 hours. They will give you a call to pick up. They will hold your piece for up to a month.

When will I receive my order?
Our current turn around time is around 4-5 weeks. During peak holiday times it can be 6 weeks.
Help! I need a piece this week!
We'll do our best to help you out. We offer a "Rush Order" option at an additional fee (within 7 days).
Help! I need a piece tomorrow!
We *sometimes* have available inventory on our Facebook Group - Déco Véro's Inventory Sale. Or on our Ready to Ship Page. Check it out.

Does my piece come with hanging hardware?
Our items do come ready to hang. We are not responsible for any damages that may occur when hanging our pieces.

What type of wood do you use?
We mostly make our pieces out of MDF, pine or veneer plywood.
Do your signs go outside?
Prior to 2020, we offered outdoor-proof signs for cottages and camps. However, since it's so difficult to predict damages that can occur due to changes in weather, we are no longer weatherizing our signs. If you are still looking at this option, please purchase the "Painted Signs" and choose an appropriate varnish/sealer to weatherize your sign upon delivery. We are not responsible for damages that may happen due to weather.

Does Déco Véro provide donations for community events?
We would love to collaborate with your organization. Since we are a small business, we cannot participate in all community events, but feel free to get in touch.
Oh no! My sign was damaged in the shipping process.
Let us know ASAP. Please send us clear pictures of the damage and the box. Most of our pieces are sent with shipping insurance and we'll need to complete a report on our end in order to receive a refund. In the meantime, we'll try to make everything smooth for you by either providing you a full refund, or remaking the piece. 

My item does not look like what I wanted/I am unhappy with my order.
Sorry to hear about that. We'd love to help you out and make it better. Please note that all our signs are hand painted  (without stencils), hand cut, and may have small imperfections. While we do try our best to recreate our original pieces, there might be slight variations. Although we do try to purchase the best looking wood, we can't control dents, knots or scratches.